Category archives: Service Update

Editable Required Fields and less Gnarly Wizards

Last update on March 2, 2017.

Whilst most development efforts are focusing on Chatwin some small changes continue to land in the legacy app:

Required Field + Cosmetic Edits

There are two modes available when building or editing questions: full and cosmetic. Cosmetic mode kicks in when a questionnaire has been published, or when re-using a question from another project. In either case Respondents (vendors) may have already begun saving answers against the questions.

Any changes that might affect the meaning or structure of the question are disallowed.

FAQ on Cosmetic Edits

Until this week it was impossible to change the 'Required' (Mandatory) flag on question elements ...

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Server Maintenance - March 2015

Last update on March 6, 2015.

In order to apply some essential security updates it will be necessary to take some SupplierSelect servers offline over the weekend of March 7-8

A maintenance window of 2 hours has been allocated for each server. Two hours is the upper limit - we anticipate completing the work in significantly less time.

Work is scheduled at the following times:

Saturday March 7th 20:00 GMT

Saturday March 7th 17:00 GMT

Saturday March 7th 20:00 GMT

Saturday March 7th 02:00 GMT

Sunday March 8th ...

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Notification Email Backlog

Last update on Feb. 1, 2015.

SupplierSelect's servers are patched and updated for non-critical fixes overnight on a Saturday night / Sunday morning GMT.

During the course of today's (1st Feb) patch-restart procedure we became aware that a number of email notifications had been stuck in the outbound notification queue for one server. When we restarted the server this queue was re-set, and the notifications were sent.

This has resulted in stale notifications being sent by the system. These notifications should have been sent between Wednesday 28th and Friday 30th January 2015.

The reason for the original blockage has been found and a fix applied ...

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Maintenance Window - Saturday May 10th

Last update on May 10, 2014.

Upgrades to server hardware will be performed between 22.00 - 24.00 UTC on Saturday May 10th.

The following servers will be affected


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OpenSSL Security Vulnerability

Last update on April 9, 2014.

News emerged yesterday of a security vulnerability that affected millions of internet websites.

A fix has been published. The fix has been applied to SupplierSelect servers and relevant TLS certificates have been regenerated. These changes required some server reconfiguration and DNS records have been updated.

It is possible that some browsers will have cached old DNS records and will not be able find SupplierSelect. If so, the fix is to restart the browser.

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Server Maintenance 5th April 2014

Last update on April 5, 2014.

Database maintenance is being performed on servers and on 5th April 2014. There will be a 30 minute maintenance window between 15:30 and 16:00 UTC

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System Upgrade - Classified Organizations

Last update on April 3, 2014.

An upgrade is being rolled out across SupplierSelect services with significant changes to organization management and respondent registration.

Organization Types

Organizations in SupplierSelect are now classified as one of the following "Types"

  • Respondent
  • Buyer
  • Consultant

There is a single login form which routes users to the appropriate section of the site after authentication.


When we first designed SupplierSelect we imagined a unified system where any organization could act as either a Buyer or Respondent. It soon became clear that this universality made the user interface more complex, so we introduced the "I'm a Respondent / I'm an Evaluator ...

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Software Upgrade - Saturday Night 23rd April

Last update on Oct. 14, 2013.

One of SupplierSelect's servers will be upgraded this weeked. Expect up to one hour's downtime from 22.00-23.00 on Saturday night.

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