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Can I use the "Benchmark Response" feature for compliance surveys and due diligence questionnaires?

Posted in RFP Scoring and Bid Analysis last updated on March 19, 2014

A "Benchmark Response" is full Response (answers to all questions) from a previous RFP Project that is linked to a different response in the current Project. The purpose of such a link to enable the system to compare answers and scores between responses. Obviously, this only works in cases where the same questions are being re-used between projects.

The aim is to help with scoring a Project by providing a pre-scored example response, sometimes referred to as a "Golden Copy". This is especially useful in cases where SupplierSelect is used for a review of an existing supplier, rather than a competitive bid.

For example, in the banking sector, there are regulatory obligations to check compliance amongst sub-contractual counterparties. These checks are often implemented in SupplierSelect via a "Due Diligence Questionnaire". This is a standard SupplierSelect questionnaire which is issued to each counterparty once per year. Without care, the inevitable duplication of effort involved can lead to errors:

  • The sub contractor, lost in papers, will copy and paste blocks of previous responses in the sure hope that the analyst won't study the answers
  • The analyst, tasked with issuing 125 questionnaires with 300 question each (a real world example), can easily overlook the important Bernie Madoff moment.

Benchmark Responses can help. Firstly, each Respondent will import all previous answers. They will then check through and update those answers that require a change. No clunky copy and pasting. Secondly, when the analyst receives the Response, SupplierSelect will flag up those answers that have changed, thus converting dreary duplication of effort into focussed exception processing. This is standard SupplierSelect answer import functionality. Benchmark Responses come into play for those answers that have changed. By being able to get a side by comparison between the current answer and the pre-scored, "official" answer, the analyst can assign an appropriate score.

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