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Banking Software RFP

Client Industry: Banking
Purchase Category: Information Technology

Challenge

First Citizens had to evaluate and select a complex, mission critical banking software system. The RFP needed to capture and reflect the views of many interested parties. But the evaluation panel had limited time and resources to devote to the RFP, and they suspected that traditional desktop tools (Excel, Word, etc.) would limit their capacity for effective collaboration.

Solution

After reviewing various options, the Head of Compliance and Procurement and her team decided to use SupplierSelect for the RFP:

SupplierSelect has been a lifesaver. It is very easy to use, saved a tremendous amount of time and made the whole RFP evaluation and selection process easier to deal with. Response times were excellent and we needed very little support to start, run and finish the process. I would recommend SupplierSelect to anyone managing an RFP and we look forward to using SupplierSelect in the future.

Key Product Features

  1. Automated Email Notifications
  2. Automated RFP Scoring
  3. Bidder Registration
  4. Import Excel Questions
  5. RFP Message Board
  6. RFP Weighted Scores Calculations

Background

First Citizens Bank head quarters are in Raleigh, North Carolina. They serve customers in 17 states in the USA. To ensure ongoing security for its clients, the Bank was looking to purchase a new Fraud Management software system.